A: If you are not happy with our services, we can provide a full refund anytime.
While, we know some people are going through hard times and things get difficult. Therefore, let us carry the risk for you. We do not take your money until you are ready to pay. So, let's grow together! Please write to us before the next billing date, and we will refund you the current billing amount as long as you do not violate any of our term of service .
A: Sorry, we don't not. Unlimited offer may lead to higher number of abuse cases that will harm other users.
We are just trying our best to make sure all users are in the safe environment. Generally speaking, you do not need an unlimited plan for normal websites, feel free to upgrade/downgrade the hosting plan as needed.
A: Yes, we do. SSL certificates are very important from the customers' perspective. They will not navigate a website if it is labelled as 'not secure'.
Customers only visit a site and go into a business transaction they can trust. Thus, it is important to build customer loyalty by having a SSL.
A: Technical Support (through ticketing system)
Yes, we do. Our in-house support staff and service team are here for you 24/7, 365. You are not alone. Contact us whenever you need help.
Let us help you effectively resolve your problems. Our support team always get back to you within an hour.
However, if you do not receive a reply after a day, please send an email to email@example.com
Sales department is here to answer all pre-sales questions.
However, we do not currently provide 24/7/365 service, but we try our very best to serve you whenever you need us.
We are truly sorry if we miss your live chat. Please ensure you leave us your email address and message, we usually respond within hours.
A: Please open a ticket and ask for a refund.
Before requesting cancellation, please confirm that you have all the necessary backups of your emails, files, and databases.
You understand canceling your hosting account will delete all websites and website files for all domains on your account.
You may refer to the term of service .
A: Non-payment of fee will lead to termination of services. All folders and files will be removed from the servers.
Therefore, if you wish to discontinue subscribing the services, please confirm that you have all the necessary backups.
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