FAQ

A: Sorry, we don't no. Unlimited offer may lead to higher number of abuse cases that will harm other users.
We are just trying our best to make sure all users are in the safe environment.
Generally speaking, you do not need an unlimited plan for normal websites, feel free to upgrade/downgrade the hosting plan as needed.

A: Yes, we do. SSL certificates are very important from the customers' perspective. They will not navigate a website if it is labelled as 'not secure'.
Customers only visit a site and go into a business transaction they can trust. Thus, it is important to build customer loyalty by having a SSL.

A: Technical Support (through ticketing system)
Yes, we do. Our in-house support staff and service team are here for you 24/7, 365. You are not alone. Contact us whenever you need help.
Let us help you effectively resolve your problems. Our support team always get back to you within an hour.
However, if you do not receive a reply after a day, please send an email to ceo@owebhost.com

A: Sales Support (through Live Chat and ticketing system)
Sales department is here to answer all pre-sales questions.
However, we do not currently provide 24/7/365 service, but we try our very best to serve you whenever you need us.
We are truly sorry if we miss your live chat. Please ensure you leave us your email address and message, we usually respond within hours.

A: We do offer 30-day money-back guarantee (only if you choose to skip trial). Please open a ticket and ask for a refund.
Before requesting cancellation, please confirm that you have all the necessary backups of your emails, files, and databases.
You understand canceling your hosting account will delete all websites and website files for all domains on your account.
You may refer to the term of service .

A: Non-payment of fee will lead to termination of services.
Therefore, if you wish to discontinue subscribing the services, please confirm that you have all the necessary backups.

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